OTRS Hosting/Support

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

Why does one need OTRS?

Do you receive too many e-mails or phone calls and want to answer them with a support team/agents?

You certainly need OTRS.One can use OTRS as a tool to manage sales and support calls via phone and email. This way one can increase our response and quality of customer communications a lot by keeping a track o every activity

TO check the demo for an OTRS system Click Here

Features of OTRS :

• New Management Dashboard
• New HTML E-Mail support (WYSIWYG)
• Standard Reports
• Out of office
• Secure SMTP
• Master/Slave Tickets
• AJAX based customer search and auto completion
• Ticket Overviews and global bulk action
• Licensing changed to AGPL verion 3
• Movement of article storage (attachments)
• Agent Navigation Menu ("Classic" to "Modern")
• Increase in the Admin-Log Area
• Expansion of the Generic Agent
• Expanded the Admin-SQL-Box
• Postmaster filter to recognizes follow ups to internal forwarded messages
• Configurable event based notifications
• Read-Only permissions and notifications with watched Tickets
• Expansion of the ACL feature by using Regular Expressions
• Expansion of the OpenSearch function
• Expansion of the Sysconfig to accomodate the "Blinking Queue" option
• Expanded the Ticket Zoom Screen to allow for article filtering

Why Drushti?

Drushti can help you install OTRS at your premises or any location across the world and provide remote support post installation. Drushti Can also provide you dedicated/shared servers for hosting your OTRS application.

For pricing information email us at info@drushti.in